TikTok Ads FAQ
Saurabh Tiwari avatar
Written by Saurabh Tiwari
Updated over a week ago

Is TikTok Ads a live connector?

Yes, TikTok ads is a live connector

I am unable to link my TikTok ads account with ReportGarden

  • Check if all the pre-requisites for account linking have been meet. For details, check here

  • Follow the linking process again.

  • Reach out to [email protected] if the problem persists

My data is not matching with ReportGarden

Follow the steps below to ensure that the right settings are selected

  • Ensure that the right date range is selected

  • Ensure that the right metrics are selected

  • Check for any filters

Why can't I see Ad previews for some of the TikTok Ads?

There are 2 ways of creating Tiktok ads :

1. Promote/Boost an existing Tiktok post as an ad (Spark Ad). ReportGarden provides ad previews for these advertisements
2. Adding a video directly to an advertisement in business manager. For these type of advertisements if video information is not available in the API, the tool cannot generate ad previews.

Why can't I pull Events data from TikTok Ads?

This is a limitation from the TikTok ads API. Events data will be available from TikTok after the API upgrade to version 1.3 as informed by the TikTok team.

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