Why do you have to whitelist your domain?

To ensure we maintain the best possible sender reputations and to uphold legitimate sending behavior, we require you to verify the Sender Identities. A Sender Identity represents your “From” email address—the address your recipients will see as the sender of your emails.

We would definitely recommend you to white-label your domain, as it is considered a security best practice, and also increase the chances of your customers seeing your reports and emails

What happens if I don't whitelist my domain?

If the sender identity is not verified, we will fall back to the “From” email address as [email protected]

The content of the email and the attached pdf will still be intact.

How do I whitelist my domain?

Email service providers distrust messages that don't have domain authentication set up because they can not be sure that the message comes from you. Explicitly stating that it comes from you increases your reputation with email service providers which makes it much less likely that they will filter your mail and not allow it get to your recipient's inbox, which increases your deliverability. You are also explicitly showing your recipients that this email comes from you, so they are less likely to mark your mail as spam.

Step 1

Go to page https://app.reportgarden.com/agency/home/settings and navigate to email settings tab

Step 2

Click on start validation and you would get 3 CNAME records that you need to go and update in your DNS.

It will look something like this

[email protected]@@@.yourdomain.com

xxxx.yyyy.sendgrid.net

s1._domainkey.yourdomain.com

s1.domainkey.xxxx.yyyy.sendgrid.net

s2._domainkey.yourdomain.com

s2.domainkey.xxxx.yyyy.sendgrid.net

Step 3

After the CNAME records have been added, you could go and validate the domain and update you.

Once the domain is validated, you can then send the emails from your email address as before.

Troubleshooting Sender Authentication

After you add your CNAME to your DNS host, you need to validate them in the ReportGarden UI. If your DNS records aren't validating, try these steps:

  1. Auto appending

    Some DNS hosts will automatically add your top-level domain to the end of DNS records you create, which can turn a CNAME for “email.domain.com” into “email.domain.com.domain.com”.

    Be sure to follow the convention on existing records in your DNS panel when adding new ones, as sometimes you will only need to add what is to the left of the top-level domain.

    For example, a CNAME for “email” can become “email.domain.com”

  2. Allow your DNS records to propagate

    Some DNS providers take longer than others to update your DNS records. Give it up to 48 hours to validate.

  3. DNS record duplication

    Some DNS providers don't automatically prevent you from duplicating a DNS record. For example, there might be an MX or a TXT record where you are trying to set up a CNAME record. If your DNS records aren't validating, check to make sure there are no other DNS records that could be duplication.

  4. My DNS doesn't accept underscores

    Some DNS providers do not support underscores in zone file entries.

    If your provider does not allow you to use underscores in zone file entries, consider changing your DNS hosting provider.

  5. Can I authenticate multiple domains?

    Yes, it’s possible to authenticate multiple domains. When multiple authenticated domains exist on your account, ReportGarden will use the from address for each email you send and match it to a domain. If the from address does not match an existing authenticated domain, [email protected] will be chosen as the default.

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