Below are the possible reasons

  1. Windows Operating System - This feature doesn't work with Windows Operating System. Reach our support executive at [email protected] for assistance.

  2. Rearrangement of columns - Our system follow a specific format for uploading contacts in bulk as shown here You'll face an error if you rearrange any columns.

  3. Deletion of columns - The system throws an error if you delete any columns in the downloaded CSV file. 

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