Below are the possible reasons

  1. Windows Operating System - This feature doesn't work with Windows Operating System. Reach our support executive at support@reportgarden.com for assistance.
  2. Rearrangement of columns - Our system follow a specific format for uploading contacts in bulk as shown here https://cdn.filestackcontent.com/91HRt4efRZS1FIjexFZ9. You'll face an error if you rearrange any columns.
  3. Deletion of columns - The system throws an error if you delete any columns in the downloaded CSV file. 


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